The OTRS tool is a helpdesk software as well as an IT service manager. Being recognized as the most robust and flexible open source solution for this segment.
With OTRS, you can implement features such as electronic ticket registration and tracking, including the ability to merge multiple requests into the same incident, increase productivity and streamline service to your users.
With its user-friendly web interface, you can use OTRS from virtually any device. This facilitates the use of OTRS by external agents or even by customers who participate, work or contribute with labels.