We have a Service Desk specialized in GNU / Linux environments.
We implement ITIL Service Desk best practices and are always committed to improvements.
One of our differentials is the proactive methodology we work with. We monitor our clients servers to identify any issues before our clients. Most of the time, our monitoring allows us to address a problem even before it happens.
Whenever they need it, our clients open calls by e-mail or telephone, and are answered by a team of certified professionals (we have already achieved all LPI - Linux Professional Institute certifications).
All services are registered in an electronic ticket system, from where you can follow each step of the service. We will always keep you updated on, for example, who is performing the call and how long each step is taking. Speaking of turnaround time, our service is not limited to a bank of hours, so you dont have to worry about extra costs at the end of the month.